OUTSTANDING customer service!!! I cannot say it enough!
After not having my dryer vent cleaned for several years, I panicked when I attempted to clean it myself and saw how "clogged" the vent was. I was also unable to access certain parts of the vent due to how it was installed.
Immediately I looked online for dryer vent cleaning services, specifically in town, I wanted to find someone local- as I believe in supporting local businesses.
I found National Air Quality Services and gave them a call. I spoke with Rob and explained my situation. Rob took time to thoroughly explain the process, time and cost, he then offered to have his crew come out the SAME DAY! I couldn't believe it!!
The 2 man crew showed up, wearing gloves, masks and full body protection. They were professional and knowledgeable. They explained what they were going to do and how long the process would take. They even explained that the vent system could use some tweaking and provided an estimate on the spot to fix it.
There were no hidden costs/fees- the cost I was quoted over the phone is what I was charged.
I HIGHLY recommend this company!!! Due to their professionalism, outstanding customer service and trustworthiness- I am now a lifelong customer!
Used these folks several years ago to clean my home duct system and was very satisfied, glad I used them again. Techs were prompt, courteous, and worked hard all the time they were at my house. They let me know what they were doing and answered all my questions completely. They worked well together, kept areas clean and gave me results afterword . I will recommend to my neighbors for their needs. They also had all the proper PPE in use. Could not ask for more.
We have been using this company for years to clean the dryer vents and ductwork at the University. Very happy with their work.
National Air Quality Services came highly recommended from a family neighbor and I couldn't be happier that they did. The two technicians, Aaron and Tim were extremely professional, very polite and quite knowledgeable. They took their time to explain the process, were very considerate of my home and furniture and completed the cleaning in a timely manner without causing any disruption to me while I worked from home. The cleaning was thorough and as stated without mess and when they were done, it was as if they were never even there. I am very pleased to be breathing cleaner air and have notice quite a difference when I dust my home less frequently. I would highly recommend using National Air if you want a quality duct cleaning for your home and the cost for the service provided didn't leave me feeling like I was being taken advantage of like some other service companies in the past. Wonderful all round experience!
Excellent job. No mess was left. This was a big job and I cannot recommend enough. Fast service really nice to work with. You will not be disappointed.
We could not have been more pleased with the services performed by Tom and Ed from National Air Quality Services of Woodbridge. We stumbled upon this family-owned business as a result from talking to another company performing another service in our home. We were especially concerned to allergy proof our home. The referral highly recommended we find a company certified by National Air Duct Cleaners Association (NADCA). We searched our area and only found two companies. We went to the NADCA site to educate ourselves and were provided with a list of questions to interview these companies. We selected NAQ Services of Woodbridge for several reasons. They were immediately responsive in returning our phone call, their quote was realistic and they were professional over the phone which gave us a comfort level and good expectation of the quality we could expect.
When Tom and Ed showed up promptly as scheduled, they introduced themselves, explained the process for what they would be doing and answered all our concerns. They immediately got to work taping all airvents to secure the rooms from dust settling. We were impressed with how they both worked as a team in optimize their time while methodically moving through the process. It was immediately apparent to us that these two individuals were knowledgeable of our home systems which gave us a good sense of confidence that they knew what they were doing. In fact, we had never done this before but we picked up the phone immediately to call the owner to tell them how pleased we were with Tom and Ed. How often do individuals hear from clients when they actually have great news to hear of, and not just complaints!
We cannot say enough about our experience with this company and we will definitely be utilizing their services again, as well as referring them to our friends. I hope you find this review useful in selecting this company. I've been disappointed all too many times when just searching for anyone to perform a service. I've learned now to really research various companies and services, get personal referrals and to compare like companies to determine the best fit for our needs. I'm so glad we went with this firm. You cannot go wrong.
Happy in North Haven, CT